Service and Support
Warranty Plans
Standard Warranty
Satcon® offers a five year unlimited hour usage standard warranty.
Extended Warranty
Extended Warranty Plans are offered as an extension of the Satcon five year unlimited hour usage Warranty for a period of up to 20 years (in five year increments), to ensure worry free usage.
All Extended Warranty Plan options cover the Inverter's mechanical & safety critical components for up to 20 years from original date of purchase.
Examples of major categories covered:
- Transformer, (including all wiring)
- IGBT's
- DPCB, Gate Driver Boards, RDC's and all electronics
- Fans
- Combiners (without fuses)
- GFDI (without fuses)
- Cabinet
- Gaskets and Seals
- HMI & OIT
The Satcon Extended Warranty can be purchased at any time within the Warranty period before the current warranty ends.
Satcon Preventative Maintenance (PM) Plan
Preventative Maintenance Plans are offered as an extension of the Extended Warranty for a period of up to 20 years (in five year increments), to ensure worry free usage, optimal performance, and a lower total cost of ownership.
The PM Plan:
- Is administrated by and on behalf of Satcon.
- Covers the cost for regular maintenance of your new Inverter.
- Maximizes inverter performance and uptime by quality regular servicing by an Authorized Satcon Service Technician
- Includes worldwide support services
- Utalizes only Satcon approved parts
- Is transferable for Third Party Sales upon notification
- Provides a peace of mind/hassle free operation
The Preventative Maintenance Program is available in five-year blocks up to twenty years.
99% Uptime Guarantee
Upon the purchase of a selected Preventative Maintenance Plan (PM), Satcon's offers a 99% UpTime Guarantee. This guarantee is for any portion of daylight hours where the inverter is not delivering power due to inverter failure, the system owner will be compensated for the kWh that would have been delivered by a fully functional inverter. This energy will be calculated in accordance with IEEE762, however, it is based on the sunlight level, the array capacity, the rate per kWh, and the system efficiency for the hours when the inverter is down.